Privacy Policy
Effective January 1, 2026
Mission Viejo Insulation and Spray Foam, missionviejoinsulation.com, office@missionviejoinsulation.com
What this policy covers
This policy explains what information Mission Viejo Insulation and Spray Foam collects when you visit our website, call us or ask for a quote, how we use it, how long we keep it and what you can ask us to do with it.
We're an insulation contractor in Mission Viejo, CA, and we serve homes and businesses in the cities around it. You can read more about who we are on our About page, or go back to our home page at any time.
Information you give us
Most of what we know about you comes from you, when you fill out our contact form, call (949) 619-8030 or email us. That usually includes the following.
Your name, phone number and email address, so we can reply and set up a visit.
Your address or the city you're in, so we know where the job is and whether it's in our service area.
What you tell us about the job, such as which rooms are drafty, whether the attic or crawl space is the problem, how old the house is and when you're free.
Photos or notes you choose to send, so we can come out better prepared.
Our contact form runs on an outside form service. What you type goes through that service to us, and the service handles it under its own privacy terms.
Information collected automatically
Like most websites, ours can collect some basic information when you visit, such as your browser type, device, the pages you looked at, how long you stayed and the site or search that brought you here. We may use analytics tools to gather this, and it tells us which pages help people and which ones don't.
Cookies are small files your browser stores so a site can remember things between visits. Our site, and the tools it uses, may set cookies for analytics and for the form to work. You can block or delete cookies in your browser settings, and the site will still work, though some features like the form may not behave as smoothly.
How we use your information
We use what you give us to answer your questions, schedule your free on-site quote, do the work, send invoices and follow up after the job.
We use visit information to fix problems on the site and make the pages clearer for homeowners looking for an insulation contractor in Mission Viejo, CA.
We don't sell your personal information, and we don't share it with anyone so they can market to you.
Who we share it with
We only share information with the people and services that help us run the business, such as our form, email, phone, scheduling, analytics and bookkeeping providers, and only as much as they need to do that job for us.
We may also share information if the law requires it, to protect our rights or safety, or if the business is ever sold, in which case the new owner would keep it under terms like these.
How long we keep it
We keep your contact details and job notes for as long as we need them to serve you, stand behind our work and keep the business and tax records we're required to keep.
If you asked for a quote and never booked, we keep your details only as long as they're useful for following up, then delete them. Analytics information is kept in summary form and isn't used to track you by name.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, and we'll do that unless we have to keep something for a legal or business record.
California residents have rights under state privacy law, including the right to know what we collect, to ask for deletion or correction, and to opt out of the sale or sharing of personal information. We don't sell or share it that way, and we won't treat you differently for asking about any of these rights.
If you'd rather we stop calling or emailing you, just tell us and we will.
Children and security
Our site is meant for adults arranging work on a home or building, and we don't knowingly collect information from children under 13. If you think a child has sent us something, let us know and we'll delete it.
We take reasonable steps to keep your information safe, but no website or email system is completely secure, so please don't send us anything sensitive like payment card numbers through the form.
Changes to this policy
If we change how we handle your information, we'll post the updated policy on this page. Checking back now and then is the easiest way to see what's current.
How to raise a privacy concern
If you have a question about your information or want to make a request, call us at (949) 619-8030 or reach us through our contact page. We're available Monday through Friday from 6 AM to 9 PM and weekends from 7 AM to 9 PM, and we reply within 1 business day.
To protect you, we may ask you to confirm who you are before we share, change or delete anything.